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Refund Policy
Greetings and welcome to Playtdi! We're thrilled to have you here. Our mission is to make your gaming experience as delightful as possible. Below, you'll find our Refund Policy, which explains the conditions under which we can offer refunds for purchases made on our platform. By making a purchase, you acknowledge and accept the terms of this policy.
Eligibility for Refunds
We will consider granting refunds in the following situations:
- Defective Products: If you're dealing with persistent technical problems with the content you bought, you might qualify for a refund.
- Unauthorized Purchases: If you think a purchase was made without your permission, you can ask for a refund.
- Mistaken Purchases: If you've accidentally bought the wrong item or made a mistake in your purchase, you can request a refund within the designated time frame.
- Orders Not Received: If you don't receive your order before a certain period elapses.
- Unfulfilled Orders: If the product isn't shipped within the time specified after the purchase.
- Duplicate Charges: If you've been charged more than once due to issues with the payment platform.
- Product or Account Issues: If there are problems with the product or your account during the shipping process.
- Refund Time Limit: If you are applying for a refund due to the reasons mentioned above, please submit your application within 2-5days after the successful payment. Our customer support team will follow up and handle the matter.
How to Apply for a Refund
To apply for a refund, follow these steps:
1. Sign in to your Playtdi account.
2. Go to the "My Games" or "Purchases" section.
3. Locate the game or in-game item you wish to refund and select it.
4. Choose the option to request a refund.
5. Complete the refund process by following the instructions provided.
Timeline for Refunds
We aim to process refunds within 5-7 business days. However, the time it takes for the refund to reach you depends on your payment method. During the holiday season, the refund process might take longer than usual, but it won't surpass 30 days. If you haven't received your refund within 30 days after approval, please get in touch with us to check the status of your refund.
Policy Updates
We hold the right to revise or modify this refund policy at any time. Any updates will be published on our website, and the revised policy will govern all subsequent transactions.
Reaching Out
If you have any inquiries or concerns regarding our refund policy or if you need to submit a refund request, please don't hesitate to get in touch with our Help Center.
Thank you for choosing Playtdi, and thank you in advance for your understanding and cooperation!
